Privacy policy

 

Effective Date: 19.11.2024

Welcome to Hoona! This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

1. Who We Are

ALOHA LIFE SRL
Registered Address: Chaussée de Bruxelles 400 - 1300 WAVRE 
Email: hello@hoona.life
Contact Number: +32(0)496203846 

ALOHA LIFE is a Belgium-based company specializing in retreats and consultation services for private customers. Our website www.hoona.life is intended for individuals interested in booking retreats and consultations.

2. Personal Data We Collect

We collect the following categories of personal data to provide and improve our services:

  • Contact Information: Name, email address, phone number, and postal address when you make inquiries or book a service.
  • Payment Information: Payment details are collected securely via a third-party payment processor.
  • Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited.
  • Marketing Preferences: Data collected when you opt into our newsletters or marketing communications.

3. How We Collect Your Data

We collect data through various means:

  • Direct Interactions: When you fill out forms, sign up for services, or communicate with us directly.
  • Automated Technologies: Analytics tools, cookies, and advertising technologies to collect usage data about interactions with our website.
  • Third Parties: Payment processors and analytics providers who may collect certain data as part of their services.

4. How We Use Your Data

We process your data to:

  • Fulfill our contractual obligations to provide services (e.g., processing your bookings or sending confirmations).
  • Respond to inquiries and customer support requests.
  • Improve our website, offerings, and overall user experience.
  • Provide you with marketing communications that you have consented to receive.
  • Comply with legal obligations.

5. Legal Basis for Data Processing

Under GDPR, we rely on the following legal bases for processing personal data:

  • Performance of Contract: To provide the services you have requested.
  • Legitimate Interests: For improving our services, ensuring security, and running analytics.
  • Consent: For marketing communications, where you have provided explicit consent.
  • Legal Compliance: To fulfill obligations required by law.

6. Sharing Your Data

We may share your data with:

  • Service Providers: For example, payment processors, analytics, and marketing services, who help us operate our website and fulfill services.
  • Legal Authorities: Where we are required to comply with legal obligations.

We ensure that all third-party partners maintain the confidentiality and security of your data and only use it to provide the services they perform for us.

7. Data Security

We take the security of your personal data seriously. We employ appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is completely secure.

8. Your Rights Under GDPR

As a resident of the EU, you have the following rights regarding your personal data:

  • Right to Access: Obtain information about the personal data we hold on you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of personal data, subject to legal limitations.
  • Right to Restrict Processing: Restrict the processing of your personal data in certain situations.
  • Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your personal data under certain conditions.
  • Right to Withdraw Consent: Where consent has been provided, you may withdraw it at any time.

To exercise these rights, please contact us at [Insert Contact Information].

9. Cookies and Analytics

Our website uses cookies and third-party analytics to understand how you use our website and to provide relevant advertising. For more information about the cookies we use and how to manage them, please refer to our Cookie Policy. 

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. The most current version will always be available on our website.

11. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: hello@hoona.life
Phone: +32(0)496203846